Like any other programme, to ensure that the Discovery Education platform can connect to our servers and update content, it will need to be allowed through the school network firewall.

In addition, it will also need to be allowed through the PC's Windows Firewall, and possibly even another installed firewall such as AVG, McAfee, Norton etc.

Since all school networks are configured differently, it’s very difficult for us to provide generalised support with firewall issues.  However, we would recommend that any url with the domain discoveryeducation.co.uk  is added to the school's 'whitelist' or 'safe list' to ensure the devices can access all necessary elements of our programmes.  Examples of these urls would be

• http://www.discoveryeducation.co.uk
• https://admin.discoveryeducation.co.uk/
• https://studio.discoveryeducation.co.uk/
• https://app.discoveryeducation.co.uk/suite
• https://engage.discoveryeducation.co.uk/teacher
• https://coding-app.discoveryeducation.co.uk/

If you have any specific questions or want further advice, please contact our Technical Support team at schoolsupport@discoveryed.com