A: Follow these guidelines to help prevent import errors:

• All column headers must be present and all required fields must be populated. 
• Remove any extraneous commas in the data. If the commas are necessary, contain them within double quotes (eg. "smith, jr").
• If using double quotes, use "straight double quotes: for all instances of quotation marks. “Curly double quotes” may cause an error.
• Save each file in .csv format.

• File names must contain the word "teacher" or "student" or "class" or "roster", depending on the type of file you are completing.

   

A: For user security, passwords are not accepted as an import field. 
For students not set up with Single Sign-on, the Student ID can be used as a one-time password for students. Upon sign in, each student will be prompted to update their password.

A: School IDs are the unique identifiers for each school in Discovery Education. They can be found in your My Admin dashboard. 

A: Usernames must be unique to all of Discovery Education programmes. 
If available, we recommend using a student email address to ensure uniqueness.

A: Add a Status column as the last column of each template. 

• Add 1 in the Status column to indicate new data should be added or keep existing data active. 

• Add 0 in the Status column to archive the data in that row.

A: If you prefer, teachers can create their own classes manually and add students to their classes. 
To learn more, open our How do I create a new class in my school or edit the accounts within it? article. 

A: Yes! Click here to learn more about imports for Single Sign-On districts.